Refund & Cancellation Policy

 

Refund & Cancellation Policy

Effective date: August 29, 2026
Company: JRSA Technologies Inc. (operating as JRSA Technologies), Ontario, Canada
Contact: reward.4game@gmail.com

This policy explains how refunds and cancellations work for everything JRSA Technologies Inc. offers. It forms part of our Terms & Conditions.

1. Mobile applications and in-app purchases

Our applications are free to download and may offer optional one-time in-app purchases. All in-app purchases are sold and processed by Apple Inc. (App Store) or Google LLC (Google Play) as the merchant of record. We never receive or store your payment details, and we are not able to charge or refund your card directly.

Because of this, refund requests for in-app purchases must be made through the store you purchased from:

• Apple App Store: request a refund at reportaproblem.apple.com, or through Settings → your Apple Account → Purchase History. Apple's standard request window is 90 days from purchase.
• Google Play: request a refund at play.google.com/store/account/orderhistory, or through the Play Store app → Payments & subscriptions → Budget & order history. Google generally grants automatic refunds within 48 hours of purchase and reviews later requests case by case.

The final refund decision in these cases rests with Apple or Google under their own policies. If the store declines your request and you believe the purchase failed to deliver what was advertised, email us at reward.4game@gmail.com with your order number and a description of the problem. We will review it and, where the fault is ours, we will support your refund request with the store in writing.

2. Cancellation of app purchases

Our in-app purchases are one-time unlocks, not recurring subscriptions, so there is nothing to cancel and you will never be billed again for the same purchase. You can stop using or uninstall any of our applications at any time, at no cost. Should we introduce a subscription in future, it will be cancellable at any time through your Apple or Google account settings, will remain active until the end of the paid period, and this policy will be updated before that product goes on sale.

3. Development services for business clients

Custom software and mobile application development is delivered under a written quote or statement of work agreed before work begins. The following applies unless that written agreement says otherwise:

• Cancellation by the client. A client may cancel an engagement at any time with written notice to reward.4game@gmail.com. Work already completed and any non-recoverable third-party costs already incurred remain payable; anything invoiced and paid in advance for work not yet performed is refunded.
• Deposits. Where a project deposit is taken, it is refundable in full if written cancellation is received before work starts, and is otherwise applied against work completed to the date of cancellation.
• Cancellation by us. If we cancel or cannot complete an engagement, we refund in full any amounts paid for work not delivered.
• Defective deliverables. If a delivered item does not meet the agreed written specification, notify us within 14 days of delivery. We will correct it at no charge. If we cannot correct it within a reasonable period, we refund the amount paid for that item.

4. How to request a refund from us

Email reward.4game@gmail.com with your name, the app or invoice concerned, the order or invoice number, the purchase date, and a short description of the issue. We acknowledge every request within 2 business days and give a decision within 10 business days. Approved refunds are issued to the original payment method, and typically appear within 5 to 10 business days depending on your bank or card issuer. We do not charge any fee to process a refund.

5. Free applications and advertising

Applications offered free of charge, and any advertising displayed within them, involve no payment by you and therefore no refund. You may uninstall at any time.

6. Changes to this policy

We may update this policy from time to time. The revised version takes effect when posted on this page and the effective date above will be updated. The policy in force at the time of your purchase is the one that applies to it.

7. Contact

JRSA Technologies Inc.
Ontario, Canada
reward.4game@gmail.com